FAQ

How Long Will My Order Take?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. Most orders are processed within 24 hours of placing the order. You can expect to receive most orders within 3 to 5 business days. Since most of our brands ship from their warehouses directly to your front door—ensuring you're getting the authentic products straight from the manufacturer—shipping times may  sometimes vary. 

If your item(s) is on back order (more than 5 days) or unavailable, we immediately contact you and will void the pre-authorization and reach out to you via your provided email. If you have any questions about an order please feel free to contact us via email at help@catalyticconvertersdepot.com and a representative will be in touch with you within 1 business day.

Do I have to pay sales tax?

Customers from or currently living in the state of Tennessee while ordering (meaning that your billing and/or shipping address is in Tennessee) are required to pay sales tax. However if you live outside of Tennessee then you do not have to pay sales tax. Sales tax is automatically added during the checkout for Tennessee-based customers only.


How Is My Order Shipped? 

You're order will be shipped via Fedex or LTL Freight.


Can I Make Changes To My Order Once It Has Been Placed?

In most cases you cannot make changes to your order once it has been submitted. We begin processing your order immediately so we can ship it out to you as soon as possible.

 **Please contact us immediately to see if your order can be changed.


Why Is My Order Incomplete? 

Primarily Catalytic Converters Depot orders are shipped directly from the manufacturer. If you order two products from two different brands, then your orders items will be shipped separately and shipping times could vary. 

Cancellations & Refunds:

All orders cancelled after 24 hours or later are subject to a $50 administration fee, whether or not your order has shipped.  If the order has shipped, the customer is responsible for a 10% restocking fee and shipping costs to and/or from the warehouse to the delivery address.

If your order has shipped, the customer will also be responsible for actual return shipping charges. 

Refunds will only be issued to the original credit card that you use when placing your order.



My Order is Damaged:

We do our absolute best to insure that the product arrives to our customers not damaged. 

Please inspect the packaging of your item(s) when they arrive, if you notice any major damage, please take pictures of it.

If your item(s) do arrived damaged, please send photos to  help@catalyticconvertersdepot.com and we will process an insurance claim on your behalf. Claims must be reported within 24 hours. We are not responsible for anything later than 24 hours.

 


Do You Ship Internationally?

At this time, we do not ship internationally. We only ship in the 48 continental US.

I Have Not Received A Confirmation Email Regarding My Order?

To ensure you receive all emails from CatalyticConvertersDepot.Com, please check your Spam and/or Junk folder in your provided email account. You may opt to add the email addresses
help@catalyticconvertersdepot.com to ensure emails arrive in your inbox. If you still have not received any correspondence from us, please feel fee to contact us by clicking the Contact Page.


What Forms Of Payment Are Accepted?

Catalytic Converters Depot accepts all major credit cards as well as PayPal.



More Questions?

We are proud to serve you and constantly strive to provide helpful information by  updating  our FAQs. If you have any questions or concerns please don't hesitate to click Contact Page and get in touch with us!


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